Refund Policy

30-Day Refund Period

If you are unsatisfied with any eligible service, you may request a refund within 30 days of the treatment date. We will review your request and work to address your concerns promptly.

Eligible Services

The following services are eligible for refund consideration:

• Teeth whitening treatments
• Dental appliances (night guards, retainers) - manufacturing defects only
• Prepaid treatment plans that have not yet begun
• Cosmetic procedures where results do not meet agreed-upon expectations

Non-Refundable Services

Due to the nature of dental treatment, the following services are generally not eligible for refunds:

• Emergency dental services
• Diagnostic services (X-rays, examinations)
• Completed restorative procedures (fillings, crowns, root canals)
• Extractions and surgical procedures
• Professional cleanings
• Services covered by insurance (refunds will be processed through your insurance provider)

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Our Office: Call us at (617) 877-7706 or email huihuang@broadwaydentist.co within 30 days of your treatment.
2. Provide Details: Include your name, date of service, treatment received, and reason for the refund request.
3. Schedule a Review: For some requests, we may ask you to come in for a follow-up appointment to assess the concern.
4. Resolution: We will review your request and respond within 5-7 business days with our decision or proposed solution.

Resolution Options

Depending on the nature of your concern, we may offer:

• Full refund of the service cost
• Partial refund based on the circumstances
• Complimentary re-treatment or correction
• Credit toward future services

Refund Processing

Once a refund is approved:

• Credit card payments will be refunded to the original card within 7-10 business days
• Cash or check payments will be refunded by check within 14 business days
• Insurance-related refunds will be coordinated with your insurance provider

Our Commitment

We believe in transparent, honest dentistry. If something is not right, we want to know about it. Our goal is always to ensure you leave our office satisfied with your care. We will work with you to find a fair resolution to any concerns.

Contact Us

For refund requests or questions about this policy, please contact us:

Policy Updates

This refund policy may be updated from time to time. The policy in effect at the time of your treatment will apply to any refund requests.